GENERAL
Contact Us
For livestock enquiries:
Hong : here
For custom tank, tank rentals, project enquiries:
Albert : +65 9666 4321
SiMin: +65 9476 8188
MEMBERSHIP
What is SA membership?
How do i sign up for membership?
Click here to be part of us!
50 shells for being a part of us!
In-stores
Please approach one of our friendly retail staff and they'll be happy to help sign you up. Or, you can scan the QR codes in-stores to sign up.
How do i earn points?
You can earn loyalty points by spending with us. Earn 1 shells for every S$1 spent online or in-stores.
Note: Points earned are based on your final purchase amount after subtracting any discounts applied. The purchase amount also excludes shipping fees.
Tank servicing & maintenance are not eligible for earning points.
Can i get points from tank servicing & maintenance?
No, customization of tanks servicing & maintenance are not eligible for points accumulation.
BUT, we do have other attractive perks should you be interested in building a tank with us. Chat us up to find out more
Will my points expire?
Can I use my points during checkout?
Can i share or refund my points?
Referral Programme
Our referral programme let you get rewarded whenever a friend of yours join our membership with your special referral link and make their first successful purchase with a min. spending of S$10 in a transaction.
As a token of appreciation, you will also receive a S$5 Gift Card for each friend you successfully refer.
Gift card will expire in 30 days from date of issue
RETAIL STORE
Location
225 Lavender street s338776
We are located right beside Coliwoo Lavender and walkable distance away from 3 different MRT stations
Farrer Park MRT - 8 minutes
Boon Keng MRT - 7 minutes
Bendemeer MRT - 8 minutes
Operating Hours
Mon to Sat - 11AM - 7PM
Sun & PH - 11AM - 6PM
Exchange, Refund & Cancellation
RETURN
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return request is on a case to case basis, subjected to approval. Your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To check in with us, you can contact us here. Please note that returns will be assessed by our staff and we reserve the rights to reject any return request.
Return charges will be at 8% (incl GST) of the amount to be refunded. We only accept refund back to store credits.
We will notify you once we’ve inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded back to your store credit within 5 business days.
If more than 10 business days have passed since we’ve approved your return, please contact us.
You can always contact us for any return question through whatsapp.
EXCHANGES
We allow exchanges of dry goods to be made within 7 days of purchase provided item is unsealed and with receipt. We are sorry we are not able to do any exchange exceeding 7 days. Livestocks are strictly non-exchangeable!
You may exchange to any item:
Exchange to lower value item - No refunds or reimbursements will be made;
Exchange to higher value item - A top-up is required
Payment Mode
We accept Paynow, Visa, Mastercard, Amex & Unionpay.
Credit card payments is only available for orders above $100.
Damages & Issues
ORDERS & DELIVERY
Local Delivery
Courier delivery is available and complimentary for all orders over S$150 with delivery addresses in Singapore.
| LOCAL (SINGAPORE) SHIPPING OPTIONS | ||
| SERVICE | COST | DELIVERY TIME |
|
Local Courier Delivery |
S$ 15 | 7 - 10 working days |
We do Lala move for faster delivery too! Price start from $22
International Delivery
We ship our International packages via Standard Shipping and will take up to 10 working days. Kindly note that delays are likely to happen nearing public holidays and festive periods that take part in the destination country and/or Singapore.
Should there be any tax charges incurred, it will be borne by the customer.
Payment Mode
We accept Paynow, Visa, Mastercard, Amex & Unionpay.
Credit card payments is only available for orders above $100.
Pre-Order
Please do check in with us through whatsapp/email for the availability of stock as we do not allow cancellation. We will place the order for you once confirmed and a 50% deposit is required.
Due to any unforeseen circumstances on our end that we are unable to deliver, we will refund 100% back to your mode of payment.
However, if you have already made an order before checking in with us, only 70% refund will be allowed.
Exchange, Refund & Cancellation
CANCELLATION & REFUND
We are sorry to inform that all confirm orders placed online are final and will not be allowed for cancellation. Do make sure to check your order before checking out to ensure there's no error in your order.
However, you may drop us a whatsapp and we will review cancellation on case to case basis (only for dry goods).
Livestocks are strictly non-refundable!
Cancellation charge will be at 8% (incl GST) of the amount to be refunded. We only accept refund back to store credits.
We reserve the rights to reject any cancellation request.
Gift cards used are non-refundable strictly.
EXCHANGES
We allow exchanges of dry goods to be made before we dispatched our goods out. Once goods is dispatched, we are sorry we are not able to do an exchange for you. Livestocks are strictly non-exchangeable!
You may exchange to any item:
Exchange to lower value item - No refunds or reimbursements will be made;
Exchange to higher value item - A top-up is required
Self-Collection
Self-collection of online orders is required to be collected within 7 days after an email/whatsapp notification has been sent to inform you that your order is ready for collection.
Kindly note that uncollected orders will not be available for collection and additional charges for delivery will be incurred. Should you require more grace period from us, please do whatsapp us and we will advice from there. In the event that the order is not collected after 1 month, the order will be forfeited and no refunds would be issued.