GENERAL

Contact Us

For any enquires, please do not hesitate to contact us here

RETAIL STORE

Location

225 Lavender street s338776 

We are located right beside Coliwoo Lavender and walkable distance away from 3 different MRT stations

Farrer Park MRT - 8 minutes 

Boon Keng MRT - 7 minutes 

Bendemeer MRT - 8 minutes 

Operating Hours

Mon to Sat - 11AM - 7PM

Sun & PH - 11AM - 6PM

Exchange, Refund & Cancellation

CANCELLATION & REFUND

We will review cancellation on case to case basis (only for dry goods)

Cancellation charge will be at 8% (incl GST) of the amount to be refunded. We only accept refund back to store credits.

Livestocks are strictly non-refundable!

We reserve the rights to reject any cancellation request. 

 

EXCHANGES

We allow exchanges of dry goods to be made within 7 days of purchase provided item is unsealed and with receipt. We are sorry we are not able to do any exchange exceeding 7 days. Livestocks are strictly non-exchangeable!

You may exchange to any item:
Exchange to lower value item - No refunds or reimbursements will be made;
Exchange to higher value item - A top-up is required

Payment Mode

We accept Paynow, Visa, Mastercard, Amex & Unionpay. 

Credit card payments is only available for orders above $100. 

ORDERS & DELIVERY

Local Delivery

Courier delivery is available and complimentary for all orders over S$150 with delivery addresses in Singapore. 

LOCAL (SINGAPORE) SHIPPING OPTIONS
SERVICE COST DELIVERY TIME

Local Courier Delivery
– enjoy complimentary delivery for orders over S$150! 

S$ 15 7 - 10 working days

 

We do Lala move for faster delivery too! Price start from $22 

 

International Delivery

We ship our International packages via Standard Shipping and will take up to 10 working days. Kindly note that delays are likely to happen nearing public holidays and festive periods that take part in the destination country and/or Singapore.

Should there be any tax charges incurred, it will be borne by the customer.

Payment Mode

We accept Paynow, Visa, Mastercard, Amex & Unionpay. 

Credit card payments is only available for orders above $100. 

Pre-Order

Please do check in with us through whatsapp/email for the availability of stock as we do not allow cancellation. We will place the order for you once confirmed and a 50% deposit is required.

Due to any unforeseen circumstances on our end that we are unable to deliver, we will refund 100% back to your mode of payment. 

However, if you have already made an order before checking in with us, only 70% refund will be allowed. 

Exchange, Refund & Cancellation

CANCELLATION & REFUND

We are sorry to inform that all confirm orders placed online are final and will not be allowed for cancellation. Do make sure to check your order before checking out to ensure there's no error in your order.

However, you may drop us a whatsapp and we will review cancellation on case to case basis (only for dry goods)

Livestocks are strictly non-refundable!

Cancellation charge will be at 8% (incl GST) of the amount to be refunded. We only accept refund back to store credits.

We reserve the rights to reject any cancellation request. 

 

EXCHANGES

We allow exchanges of dry goods to be made before we dispatched our goods out. Once goods is dispatched, we are sorry we are not able to do an exchange for you. Livestocks are strictly non-exchangeable!

You may exchange to any item:
Exchange to lower value item - No refunds or reimbursements will be made;
Exchange to higher value item - A top-up is required

Self-Collection

Self-collection of online orders is required to be collected within 7 days after an email/whatsapp notification has been sent to inform you that your order is ready for collection.

Kindly note that uncollected orders will not be available for collection and additional charges for delivery will be incurred. Should you require more grace period from us, please do whatsapp us and we will advice from there. In the event that the order is not collected after 1 month, the order will be forfeited and no refunds would be issued.